Advantage Air Status Codes

You can use this page to find the definition of the status code displayed on your system. From here you can troubleshoot options for that code.

Before you search the current status code please try the following troubleshooting steps;

  1. Reset power to your mains by turning the power off at the main switch in your meter
    box (leaving off for 15 minutes).
  2. Turn main switch back on
  3. Once power has been restored to the touch screen wait an additional 5 minutes and test
    the system.
  4. If the screen does not restart then please contact our friendly support team and have
    handy the following details;

    1. Estimated date of install
    2. Builder or installer details
    3. Air conditioner brand
    4. What control system you have (MyAir, e-zone, zone-10e etc.)

If your Status Code begins with UNIT ERROR or a non AA letter combination, please refer back to your original installation company for general servicing.

Please enter the status code that is appearing on your phone or wall mounted touchscreen.

If the code is correct and no match is found please contact our MyTeam Tech Support Line on 1300 850 191.

Status Code AA1

Communication error between Advantage Air componentry and A/C unit.

If you have not done so, please follow the troubleshooting steps at the top of the page.
Or if the error does not clear please contact your air conditioning installer quoting the status code.

Status Code AA2

Multiple unit controllers detected.

If you have not done so, please follow the troubleshooting steps at the top of the page.
Or if the error does not clear please contact your air conditioning installer quoting the status code.

Status Code AA3

Communication error

If you have not done so, please follow the troubleshooting steps at the top of the page.
Or if the error does not clear please contact your air conditioning installer quoting the status code.

Status Code AA4

System is not detecting any temperature sensors

  1. Please ensure each sensor has System ID set correctly. Found in Setup > Advanced Info
  2. Ensure Each Sensor has only 1 zone dip switch allocated
  3. Check Battery connection to each temp sensor

If the error does not clear please contact your air conditioning installer quoting the status code.

Status Code AA10

Commissioning or Setup Error.

Please call your air-conditioning specialist.

Status Code AA11

Commissioning or Setup Error.

Please call your air-conditioning specialist.

Status Code AA22

Your wall mounted touch screen is no longer connected to internet. Please connect the touch screen to the internet.

  1. Go to tablet settings > Wifi/Connections
  2. Confirm Wifi is turned ON
  3. Confirm connected to home network
  4. If not connected retype password
  5. If connected with no internet please reset router
  6. If above steps have not resolved issue please disable and re-enable remote access through your Advantage Air App.
  7. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191

Status Code AA26

Remote access is working.

No Fault or troubleshooting required.

Status Code AA33

Apps on the wall mounted touch screen are out of date.

App Update Instructions (Wall Mounted Touch Screen):

  1. Ensure the touch screen is connected to the internet.
  2. Open the PlayStore app.
  3. Make a new or add an existing account if required.
  4. Wait 15 minutes
  5. Search for the following apps in the PlayStore:
    • MyPlace, MyAir 4, Ezone or Zone 10e (whichever is applicable)
    • AA Waca (may not be required)
    • AA Service
  6. The above apps should only ever be updated and not installed.
  7. Once all the apps have finished updating, please reboot the touch screen.
  8. If updating fails to clear the status code or you run into any issues along the way. Please contact our help desk: 1300 850 191.

Status Code AA42

Your Apple device cannot locate the Advantage Air wall mounted touch screen.

Please try these steps:

  1. Check that the apps on your wall mounted touch screen are up to date.  You can check this via your Google Play store account on your wall mounted touch screen.  (We recommend allowing auto updates).
  2. Check your wall mounted touch screen is connected to your local wifi.
  3. Connect this mobile device to the same local WiFi and try again.
  4. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191

Status Code AA43

Your Android device cannot locate the Advantage Air wall mounted touch screen.

Please try these steps:

  1. Check that the apps on your wall mounted touch screen are up to date.  You can check this via your Google Play store account on your wall mounted touch screen.  (We recommend allowing auto updates).
  2. Check your wall mounted touch screen is connected to your local wifi.
  3. Connect this mobile device to the same local WiFi and try again.
  4. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191

Status Code AA44

There is a communication error between your wall mounted touch screen and the control box.

If you have not done so, please follow the above troubleshooting steps.
Or if the error does not clear please contact your air conditioning installer quoting the status code.

Status Code AA45

Communication error.

  1. Check your mobile data is enabled for your Advantage Air App in Phone Setting and App Settings
  2. Please check the network (Wi-Fi) connection on the wall mounted touch screen.
  3. Reboot the wall mounted touch screen and your router.
  4. Once ready, try reconnecting using the app.
  5. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191

Status Code AA46

Communication error.

  1. Check your mobile data is enabled for your Advantage Air App in Phone Setting and App Settings
  2. Please check the network (Wi-Fi) connection on the wall mounted touch screen.
  3. Reboot the wall mounted touch screen and your router.
  4. Once ready, try reconnecting using the app.
  5. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191

Status Code AA48

The wall mounted touch screen has not been paired with your Apple device.

To pair the Apple device with the wall mounted touch screen:

  1. Please ensure both devices are connected to the same Wi-Fi network.
  2. Open the app (MyPlace, Ezone or Zone 10e) on the Apple device.
  3. Control the system via the app for at least 10 seconds.
  4. Disconnect the Apple device from the same Wi-Fi network and test remote access.
  5. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191

Status Code AA49

The wall mounted touch screen has not been paired with your Android device.

To pair the third party Android device with the wall mounted touch screen:

  1. Please ensure both devices are connected to the same Wi-Fi network.
  2. Open the app (MyPlace,Ezone or Zone 10e) on the Android device.
  3. Control the system via the app for at least 10 seconds.
  4. Disconnect the Android device from the same Wi-Fi network and test remote access.
  5. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191

Status Code AA50

The Advantage app on your Apple device has detected a new system.

If the if you have more than one system follow the below steps:

  1. Head to settings on the Apple device
  2. Scroll down until you see MyPlace. Press on the appropriate app.
  3. At the bottom of the screen interact with the toggle bar to change the app from single system to multiple systems.
  4. If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191

Status Code AA60

Commissioning or Setup Error.

Please call your air-conditioning specialist.

Status Code AA62

Commissioning or Setup Error.

Please call your air-conditioning specialist.

Status Code AA63

Commissioning or Setup Error.

Please call your air-conditioning specialist.

Status Code AA64

Commissioning or Setup Error.

Please call your air-conditioning specialist.

Status Code AA65

Commissioning or Setup Error.

Please call your air-conditioning specialist.

Status Code AA66

Commissioning or Setup Error.

Please call your air-conditioning specialist.

Status Code AA67

Commissioning or Setup Error.

Please call your air-conditioning specialist.

Status Code AA68

Commissioning or Setup Error.

Please call your air-conditioning specialist.

Status Code AA71

Apple mobile device has 0 systems stored and no wifi connected (using 3/4G).

Reconnect your Apple device to the exact same Wi-Fi network as the wall mounted touch screen.
From here, open the MyPlace, eZone or Zone 10E app on your mobile device to pair with the system.
After connecting using Wi-Fi, try again remotely.

If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191

Status Code AA72

Android mobile device has 0 systems stored and no wifi connected (using 3/4G).

Reconnect your third party Android device to the exact same Wi-Fi network as the wall mounted
touch screen. From here, open the MyPlace, eZone or Zone 10E app on your mobile device to pair
with the system. After connecting using Wi-Fi, try again remotely.

If the error has still not cleared, please contact MyTeam Tech Support on 1300 850 191

Status Code AA81

Wall sensor has been detected but either no zone has been allocated or more than one zone has been allocated on a particular sensor.

  1. Please ensure each sensor has System ID set correctly. Found in Setup > Advanced Info
  2. Ensure Each Sensor has only 1 zone dip switch allocated
  3. Check Battery connection to each temp sensor
  4. If the error has still not cleared, please contact your air conditioning installer quoting the status code.

Status Code AA82

Wall sensor has been detected but either no zone has been allocated or more than one zone has been allocated on a particular sensor.

  1. Please ensure each sensor has System ID set correctly. Found in Setup > Advanced Info
  2. Ensure Each Sensor has only 1 zone dip switch allocated
  3. Check Battery connection to each temp sensor
  4. If the error has still not cleared, please contact your air conditioning installer quoting the status code.

Status Code AA83

Wall sensor has been detected but either no zone has been allocated or more than one zone has been allocated on a particular sensor.

  1. Please ensure each sensor has System ID set correctly. Found in Setup > Advanced Info
  2. Ensure Each Sensor has only 1 zone dip switch allocated
  3. Check Battery connection to each temp sensor
  4. If the error has still not cleared, please contact your air conditioning installer quoting the status code.

Status Code AA86

Wireless wall sensor has been detected but has a low battery reading.

  1. Please ensure each sensor has System ID set correctly. Found in Setup > Advanced Info
  2. Ensure Each Sensor has only 1 zone dip switch allocated
  3. Check Battery connection to each temp sensor
  4. If the error has still not cleared, please contact your air conditioning installer quoting the status code.

Status Code AA89

Multiple sensors have been been detected on the same zone.

  1. Please ensure each sensor has System ID set correctly. Found in Setup > Advanced Info
  2. Ensure Each Sensor has only 1 zone dip switch allocated
  3. Check Battery connection to each temp sensor
  4. If the error has still not cleared, please contact your air conditioning installer quoting the status code.

Status Code AA122T

RM2 Dip Switches set incorrectly.

Please call your air-conditioning specialist.

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