MyPlace’s most helpful feature? Humans.
Our people are friendly, patient humans who will answer questions, talk you through
updates and if need be, visit your place to resolve any issues you may have. With MyPlace, you can call on MyTeam for technical support 7am-7pm AEST Monday-Friday.
We’re here to make
your life easier
MyPlace is designed and manufactured in Australia by Advantage Air. Our purpose is to make your life more comfortable through technology, and we’ve been doing it since 1990. Not only are we Australian, we’re family owned.
This influences our whole approach to R&D. We put people first. We design products to solve real problems, and we make sure they’re fun and easy to use. (We test them on real people too – our families.) We believe in treating everybody, both inside our company and out, with the same level of care and respect. This flows through to how our people treat you – like a human.
We are Advantage Air. The humans of smart home systems.
Meet the humans of smart home systems
Dan
Mondays are my favourite day.
I talk to people as humans and don’t leave until they are happy.
Mike
At Advantage Air we all come from different backgrounds and situations but we have a few things in common… we are hardworking, customer orientated and we love where we work.
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Brock
I enjoy solving problems. Every phone call is like a puzzle that needs to be finished.
It is great to put the pieces together and fix an issue.
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Matt
I try to give people what they want: whether that is a laugh and a longer chat, or a no nonsense results driven interaction.
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Zach
Talk to them like a human, explain things in a way I would like them explained.
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Ben
I will always listen to the customer and want to solve their problem whilst letting them know they are important to us.
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Tracey
Advantage Air is like a family, we’re all just trying to make people happy.
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Brad
I go above and beyond with my clients because I feel important in the company and want to make the customer feel important too.
"What you say...
Can’t recommend enough. The controller on my aircon started going faulty a few years after installation. I lived with it till it got so bad I couldn’t any more. By then it was almost 4 years old. At first support called me back and we tried a few things, when the problem did not get fixed, they sent someone out and installed the latest model controller…..free of charge. It’s has never been this good or stable! That kind of service is very hard to find so I will use and recommend AA now and in the future. Top notch.
Had an issue with Advantage Air unit constantly turning on. Contacted support and spoke with Brock. Based on this interaction and using the system, I would gladly recommend Advantage Air. Its when things go wrong that you find out the true value of a company/service.
We had Zach install a new monitor control system for our aircon. I would like to thank Zach and the office team for the outstanding service received.
“Advantage Air extremely helpful with prompt warranty issues.
Not too much trouble to visit twice and help with setting up our system.
Thank you Dan for your expertise.”
“Once again, thank you so much for your assistance.
I really found your whole company a pleasure to deal with.
Everyone was super helpful and efficient, yourself and Brock especially.”
“A very big thank you to Brad for helping me resolve this matter.
A new monitor has already been installed this morning.
Absolutely wonderful!”
Just to say much appreciate your time today, thanks so much for your help.
Superb customer service.
Thanks to Brad for a quick & easy solution. Call back was within half hour of my email. You guys should give masterclasses on customer service to other companies … in fact, all of them.
I have just had to ring Advantage Air to update an e-zone a/c controller and was ‘talked’ through the update, fantastic service and they were very patient when dealing with a technological fossil such as myself.
I installed my air con unit a year ago and was having an issue with syncing the iPad app to my iPhone. I called AA yesterday and spoke with Liam who stepped me through the entire process from start to finish. This took about 30 minutes and the whole time Liam was very professional and so incredibly patient while we worked through the issues. It turned out I didn’t have my WiFi connected! My air con unit is absolutely the best I could have chosen. Thank you again.
Thank you soooo much for helping us today. Tony from WA provided exceptional service and with great patience, very excited can operate from my mobile too! My husband apologises for being cranky in the background earlier during our call. Love you work Tony. Give this man a pay rise!!!
The technical support has been outstanding. Thank you Ben and Matt! I love that MyPlace is now connected to my Google Mini! Look forward to more Google Mini features with MyPlace.
Phillip from the support side of the business was great, he handled everything for me promptly and efficiently. Thank you so much. You’re an asset to the company.
