MyPlace’s most helpful feature? Humans.
Our people are friendly, patient humans who will answer questions, talk you through
updates and if need be, visit your place to resolve any issues you may have. With MyPlace, you can call on MyTeam for technical support 7am-7pm AEST Monday-Friday.
We’re here to make
your life easier
MyPlace is designed and manufactured in Australia by Advantage Air. Our purpose is to make your life more comfortable through technology, and we’ve been doing it since 1990. Not only are we Australian, we’re family owned.
This influences our whole approach to R&D. We put people first. We design products to solve real problems, and we make sure they’re fun and easy to use. (We test them on real people too – our families.) We believe in treating everybody, both inside our company and out, with the same level of care and respect. This flows through to how our people treat you – like a human.
We are Advantage Air. The humans of smart home systems.
Meet the humans of smart home systems
Dan
Mondays are my favourite day.
I talk to people as humans and don’t leave until they are happy.
Phill
I’m blown away by the number of people that don’t feel comfortable with
tech – helping these people is where I excel.
Mike
At Advantage Air we all come from different backgrounds and situations but we have a few things in common… we are hardworking, customer orientated and we love where we work.
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Brock
I enjoy solving problems. Every phone call is like a puzzle that needs to be finished.
It is great to put the pieces together and fix an issue.
"
Matt
I try to give people what they want: whether that is a laugh and a longer chat, or a no nonsense results driven interaction.
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Jake
Everyone goes one step further and pitches in.
"
Zach
Talk to them like a human, explain things in a way I would like them explained.
"
Ben
I will always listen to the customer and want to solve their problem whilst letting them know they are important to us.
"
Tracey
Advantage Air is like a family, we’re all just trying to make people happy.
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Brad
I go above and beyond with my clients because I feel important in the company and want to make the customer feel important too.
"What you say...
“Advantage Air extremely helpful with prompt warranty issues.
Not too much trouble to visit twice and help with setting up our system.
Thank you Dan for your expertise.”
“Once again, thank you so much for your assistance.
I really found your whole company a pleasure to deal with.
Everyone was super helpful and efficient, yourself and Brock especially.”
“A very big thank you to Brad for helping me resolve this matter.
A new monitor has already been installed this morning.
Absolutely wonderful!”
Just to say much appreciate your time today, thanks so much for your help.
Superb customer service.
Thanks to Brad for a quick & easy solution. Call back was within half hour of my email. You guys should give masterclasses on customer service to other companies … in fact, all of them.
