Our most helpful feature.
Real people, real customisation.
Complimentary White Glove Service
We get that adapting to new tech takes time. It’s easy to forget everything the installer showed you. That’s why we include a Home Check-Up once you are settled in, as part of our White Glove Service. A MyTeam member will visit your place to understand how your smart home system is working for you and customise it to suit your lifestyle. What makes life easier than Artificial Intelligence? Real intelligence, in your home, when you need it.
The MyTeam member can:
- Re-walk you through the system
- Demonstrate advanced functions
- Customise settings and scenes to suit your lifestyle
- Integrate the system with your Google Home or Alexa
- Install other apps on the tablet
- Install and set up the app on your mobile devices
- Answer questions.
To book an appointment please e-mail us at bookings@advantageair.com.au, for Queensland qld.bookings@myplaceaus.com.au
Before, during and after sales service.
Advantage Air is a family-owned company, and for us, it’s all about relationships. When you purchase one of our systems, you join our family and we’re here for you for the long haul.
Before you buy.
Our no-pressure MyPlace showroom allows you to try before you buy. Have a hands-on play of MyPlace and MyAir, learn how everything works and experience how useful our technology is designed to be. Find a Showroom
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During installation.
Our locally based teams will support you to ensure a smooth DIY installation or our team of installers and electricians can take care of everything for you.
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Ongoing Support.
Tech support is only a call away. Phone MyTeam directly, if we can’t talk you through a resolution, we’ll come out and fix it in person.
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Need visual instructions?
We have created some video resources that step you through how our systems work and answer some of our frequently asked tech support questions. For more information about our products go to contact us, if you still require some assistance you can call MyTeam on 1300 850 191 8am-6pm AEST Monday-Friday.
Support when you need it.
Your friendly go-to support crew for all things MyAir and MyPlace. Their role is to help you get the most out of your system, they will answer questions, talk you through updates and if need be visit your place.
Based out of our Head Office in Western Australia, you can call on MyTeam between 7am-7pm AEST, Monday-Friday.