Support FAQ

Do you help set up the MyPlace system?

MyPlace offers a complimentary White Glove handover service, where one of our MyTeam members will come to your home to set up your MyPlace control and offer training so that you can get the most out of your system.

What are you going to add next, will you add more features?

Our in house team of research and development engineers are continually working on new features and upgrades for our MyPlace and MyAir systems.

What happens if my internet is down?

Your wall mounted touchscreen is hard wired into the system so this will always work. Even if the internet is down but your router is still working you can use your phone app inside your Wi-Fi network.

What is the warranty period, how long do I have to wait, who will attend?

Advantage Air has a 10 year warranty on all ducting and mechanical components and a 5 year warranty on all electronic controls.
MyTeam, our local support team will assist if you have an issue with your system. We will try to troubleshoot over the phone, if we can’t resolve the issue this way we will book a technician to visit your home at a time that suits you.

How does the touchscreen connect to my phone?

The wall mounted touchscreen is an Android tablet that can be paired to your mobile device through your home Wi-Fi. To help you connect your device click on this link to our Support page videos.

Do I need to pay someone to change my scenes and events?

No, this is completely free and can be done by you or by our team over quick support. If you would like help our consumer support line is available from 6am to 5pm WST to assist in whatever way you need.

How do I program scenes and events?

Scenes and events are programmed from within each of the tabs on your wall mounted touchscreen. The help button located on the right of this screen will step you through how to set your scenes and events. If you would like help our consumer support line is available from 6am to 5pm WST to assist in whatever way you need.

What are scenes and events?

Scenes and events are automated responses to certain inputs. Scenes are based on time and events are based on particular events such as temperature in your suburb, temperature from your sensors and even the quality of sun to be used with your solar.

Do I have to be home to use the app on my phone?

The first time you use the app on your phone it will need to be inside your Wi-Fi network, but once this connection is made you can use your app from anywhere as long as you have 3g or 4g connection. If you would like help our consumer support line are available from 6am to 5pm WST to assist in whatever way you need.

What can Google Home & Alexa control?

Your air conditioner, lights and any other MyPlace connected items can be voice controlled using Google Home and Alexa.
For set up guides and a full list of commands visit our Support Page / Manuals.