Very happy with our install of lights, garage lifter, cameras and upgrade to our AC also the installers Jarred Cam and Tarir were very professional from start to finish
Also would like to make a note that Brad and Elwyn and the rest of the team at MYPLACE a job well done!!! Thanks
Euge & Fran
Great product makes life easier. Product was initially installed incorrectly by home build company. Advantage air went to great lengths to identify and solve the problem. Kevin was very professional and efficient. He was also very good at explaining things to me so I could understand. Best customer service experience from a company and/or tradesperson I’ve had in a very long time. Highly recommend this company and their staff. If I could give 6 x stars, I would. Thanks again, excellent service, very happy customer.
Excellent service by the MyPlace team. Our product had some issue and their electrician Bradley came and replaced it so quickly. On top of that he explained about the whole system in detail. Well done Brad
Excellent service. We had a glitch with our system. I rang Advantage Air who arranged for a technician the very next day. Dan arrived on time and resolved the problem quicky and was super helpful and went above and beyond making sure all other aspects of the system were setup and working properly. Very happy with the service we received from Dan and Advantage Air.
I was impressed by their customer service. Elwyn had been very friendly and professional when helping me out with the issue! My apps are working perfectly now! Thanks a lot!
Great service. Fantastic service firstly from Crispin in organising and then particularly from Steph who did a great job installing upgraded controllers etc and overcoming a number of issues in my ceiling. Could not have asked for more. Would recommend to anyone.
Thank you very much Advantage Air for our smart Air Conditioning system - MyAir - on MyPlace system. A big shout out to the technician Corey for his expert knowledge to set us up and now we have everything working and controlled all from our smartphones! Corey was friendly, courteous , very knowledgeable and no question was too silly for him to answer. He took his time to show us how the system works and he went through all the options on the iPad and the App to ensure we are getting the best out of the system! The Garage Door is now connected to the MyPlace system and we can open it and close it - open it for parcels and deliveries all straight from our smartphones. We are definitely coming back to have the Doorbell and Video Camera all connected to the same MyPlace system! Thank you Advantage Air for simplifying our lives and making our home a smart home indeed!
MyAir System great & fabulous rescue. Over wintery night my old system died. Next day Stefano & Crispin to the rescue and my new MYAir system promptly installed; works perfectly. couldn't be happier. Brilliant thanks guys
Great Service. Kevin was incredibly helpful, kind, and efficient. Talked me through the product, helped to install some extras, and gave some useful tutorials. Great service!
Such great service, Kevin was outstanding. Lovely to deal with, knew the product very well and took lots of time to explain everything
Advantage Air, Legendary Customer Service. During last summer on Christmas day we returned home to our A/C on the blink. It was a simple issue that required a single part. Luckily the part was under warranty. During the Christmas - New Year break, Tyler from tech support answered our enquiry. The whole team went over and above to get us our replacement part, with one person coming in from their holiday and get the part to us. Any company can have a minor glitch, few companies will go the extra mile like the team at Advantage Air did. Every one involved, champions! Sincere thanks to all - you made the difference and saved our summer!
Had MyGarage installed today. Kevin was marvelous, very polite and courteous. He made sure it was working correctly, tidied up. Then showed me how to use the tablet, as I'd never been shown, had learnt by trial and error.
Thank you Harry for going through the many features of our new MyPlace tablet. Now we are set for many automatic features and the ability to always add more to the system!
We had a MyPlace remote garage door unit installed at our property. The technician whose name was Jacob, was a very polite & friendly guy. He arrived on time, executed the job to be done professionally & cleaned after the job was completed. He then proceeded to explain to me how the system worked, and made sure that I understood it, I would recommend the MyPlace crew from start to finish.
Had a couple choices for automation and air conditioning in our new home. We made the best decision going with MyPlace absolutely love it and it’s the first home that I can say the aircon has truly worked Our friends joke that they need to bring jumpers when they come and visit
I had an excellent experience with this company. Joshua made an appointment with me, was on time, rang to tell me he was on his way, and presented very well. He patiently explained the many options and add-ons that I can access using the MYPLACE app. He made some changes that will make my system more efficient and cost effective. I will use them again in future to add sensors to the lighting in our outdoor area and I will go to them first before other companies for anything to do with my smart system or air conditioning needs. I had no idea that they have so much to offer Great job Joshua!
Andy was great! He found the issue with the zoning and didn't leave til it was all fixed and we were happy. He also found and rectified some other small issues that we had not realised. He took the time to make sure my wife and I were happy with the updates - Legend!!!
Mike and Megan Frizell
Cannot speak highly enough of the various staff members we have dealt with at Advantage Air. Ben, Kevin, Liam, Tyra and finally Josh who did the 'White Glove Handover', explaining the full potential of the control panel, plus more. Our interactions have been exceptional All our questions were addressed to our full satisfaction and each member was very personable and professional. Highly recommend this company with the knowledge that we will have their ongoing support.
I'm always impressed wit the amazing customer service I receive from Advantage Air. Prompt, reliable and very friendly. Even over the busy Christmas/New Year break! Mitch was really helpful in explaining things when he came out for a service call - very professional and friendly!
Great functionality with simple programming. As an installer this product ticks all the boxes for home automation. Easy to install and great warranty and support to back up the product
We didn't know this service existed until we called tech support with a question. Such a great service.
Josh was awesome to deal with, Very polite and professional, extensive knowledge on the systems and prompt service. Definitely recommended. Thanks Josh
Such an easy to use and reliable product, plus the best support in the industry. I would highly recommend the product, so much so that I have automated my whole house with MyPlace.
Daniel Chris annandelectrical
We have used Advantage Air equipment for many years now and the quality of the product is outstanding. Very user friendly followed up with a great team to deal with. Helpful service and would recommend the MyAir system to anyone who is looking to installing ducted air-conditioning.
I LOVE MYPLACE!!!
I've had it installed in my house for a while now and I don't know how I would live without it! Pre and post sale service has been amazing, they even sent someone out to help me set all the scenes and events for my system.
If you are thinking of making your home a 'smart home' don't go past the MyPlace/MyAir from Advantage Air!
Brilliant. I've just finished dealing with a lady (Jess) she went over and above to help me in setting setting up my device she had to put up with me for half an hour but thanks to her I'm up and running.
Absolutely loving the product. Josh was delightful and made the process super easy, couldn't recommend him or the company more.
Very helpful customer service.
I had an issue with my e-zone and the guys from Advantage Air help me understand what I was doing wrong, they gave me some tips on improving my use of it too. Thank you.
Lauren was amazing! She turned up when she said she would and was nothing but helpful. Lauren took the time to understand the problems we were experiencing, and went above and beyond to fix the MyAir issue as well as a number of problems left by the air con company who installed the unit. We couldn't have been more impressed by Lauren's knowledge and quality of support. Highly recommend.
After looking into this heavily as we are in an older house we decided to update our house to MyPlace. I must say the outcome is way better than I expected - it was definitely worth it. A massive issue for us was that we live on a corner block and could never remember if our garage door was closed - MyPlace sends us a notification to our phones if the garage door is left open!
Dan was very helpful with his knowledge of the MyPlace system for my aircon. He was also very helpful with the updates for it & showed me how to get the app on my phone so I can now turn it on & off remotely. Very happy with the service.
The best smart home products I have ever used. So simple to use and install. Feels great to be supporting an Australian company
Brilliant customer service and efficiency. Called into the Canning Vale shop for a part and the staff were so helpful and knowledgeable. Top marks for staff selection guys!!
Fantastic app. has a ton more features than last year. reliable. get it now! EDIT: It's now 2021 and the app is even better!
I had a tech named Cameron come out to look at our system. He was fantastic! So helpful and it was no issue to show me things when I asked. He also showed me how to change the battery from the wall sensor which I had no idea about.
I know it is his job, but his helpfulness didn't go unnoticed!