Service Request

Requesting a Service Callout from Advantage Air

As per our warranty policy, Advantage Air provides warranty on products only.  As the warranty is limited to products, it does not include labour, transport or other consequential costs.

If Advantage Air does attend site to rectify a fault with one of our products, it is done under the following agreement:

• We recommend that you first contact the original installer (this could be a retailer or contractor) to determine the nature of the problem.  The original installer needs to verify that it is indeed a fault with Advantage Air components.
• The current Advantage Air Warranty Requisition Form is to be completed, signed and faxed to the number indicated at the office nearest to you.  The following mandatory information is required before a callout will be initiated:
• Original Invoice Number from Advantage Air to you (or your original purchase order number to us) for the components - i.e. proof of purchase.
• Date of System Installation
• A precise description of the problem
• Payment options / details as indicated on the request form